I am so impressed with your work ethics and commitment to customer satisfaction. During our long and frustrating experience with the Stanton carpet, that we loved , you never wavered in your assurance of a satisfactory resolve. Without any monetary assistance from Stanton , you tried to install the carpet twice and then laid a beautiful hardwood floor. You were determined that we would be happy and you accomplished that and much more. I have enjoyed getting to know you and learning about Indian customs.
Please use me as a reference in the future.
The shades look and work great. Your installers are wonderful!
Abacus Planning Group, Inc.
In September, 2010 my husband and I decided to replace our family room carpeting with hardwood floors. We already had hardwood floors in our dining room and foyer. Since we had a pleasurable and satisfying prior relationship with you a few years back with the replacement of our kitchen flooring, we immediately decided to revisit your business once again.
We primarily worked with Sandra Mitchel who represented your business with professionalism and patience as she furnished us with numerous samples for us to evaluate. She was very helpful in explaining the pros and cons of each while trying to match the existing flooring in place. We were permitted to bring samples to match with the existing flooring. This was a painstaking process; however, you and Sandra continued to research to find a suitable match. Both of you went the extra mile by bringing newly found samples directly to our home for us to evaluate under our home lighting.
After much deliberation, my husband and I decided that there was no real good match to our sixteen year old flooring; therefore, we decided to replace all the existing flooring with an entirely new hardwood. Furthermore, we decided to expand the process to include the master bedroom since that carpeting also needed replacing. We had two preferences and settled on the Brazilian Red Oak; however, you notified us that this was no longer available. Through your consideration and assistance, we were able to select our other choice of the Forever Tuff Tiger-Wood (really our first choice).
Once we agreed on the hardwood flooring, it was time to select the tile for both of our bathrooms as well as the backsplash for our kitchen. Again, Sandra was very helpful and patient with us as there were many considerations and variations. Sandra also worked us on the design for the kitchen backsplash providing sample drawings and other visuals.
This was a major undertaking for us and you made it an enjoyable process. You set everything in motion by not only furnishing the material but also sub-contracting the labor. Our kudos to your installers. The hardwood flooring crew from Charlotte, NC were very professional, courteous, and reliable. They attended to the squeaky areas as best that could be expected and they finished in a timely fashion. The new hardwood flooring has provided the WOW factor! We are so very pleased with the results and can not say enough on the appearance.
With respects to your tile installer and his staff from Columbia, SC the same sentiments apply. They too were very professional, courteous, and painstakingly diligent in their work. We could certainly tell they enjoyed what they were doing. We are extremely pleased with the outcome of the bathrooms and the kitchen backsplash.
Everything turned out beautifully. We are thoroughly elated with our "new home". We are totally convinced that we have increased the value of our home despite the current market conditions.
We would definitely use and recommend Abbey Carpet to any and all callers. You and your staff have stood by us and you can be assured that we will continue our relationship into the future. It's very obvious to us that you recognize the customer's needs and value their business by providing true professionalism in all areas.
John & Claudia N.
To Whom it May Concern,
We have recently worked with Abbey Carpet and Interiors of Columbia for the installation of engineered hardwood floors in our home in Aiken. Prior to choosing Abbey for our flooring needs, we visited numerous floor dealers in Aiken, Augusta, and Columbia.
When we first walked into Abbey Carpet and Interiors, the first thing we noticed was the friendly greeting and the lovely showroom. This atmosphere wasn't new in our visits to flooring companies, but there was something a bit different about Abbey - friendly, helpful, knowledgeable, but not pushy.
During our return visit to Abbey, we met and worked directly with Subhash Patel. We were struck immediately by his understanding of the flooring industry and his genuine desire to understand our needs and be helpful in that regard. Our impression on that visit was that Mr. Patel is a meticulous person - attention to detail is a priority to him. Based on that visit, we made the decision to use Abbey for our flooring needs.
Our initial impression of Mr. Patel and Abbey was right on target. Throughout the entire process of purchase and installation, attention to detail and "getting things just right" was the focus of our interactions. Mr. Patel was sensitive to our needs in every way and honest about our options, and he absolutely would not settle for less than ideal when it came to details. He explained our options on installation and answered our questions with patience. He keep us informed by phone throughout the process, so that we were always aware of the status of the process. His kind, caring, and professional manner was impressive.
We were also pleased and impressed by the floor installers. Attention to detail was important to them also, and they did an outstanding job on installation. Their work pace was amazingly fast and they stayed on focus throughout the days of installation. But fast pace did not mean sloppy work! They were friendly, helpful, respectful, and fun to have in the house for a few days. Mr. Patel had told us prior to installation that we would be pleased to have this crew for this work, and he was exactly right.
We would without hesitation recommend Abbey Carpet and Interiors for your flooring needs. The folks at Abbey fulfilled our every expectation during our flooring adventure. Knowledge, efficiency, quality, detail, honesty, communication, and kindness were all part of our flooring process.
Pamela and Tim M.
Dear Abbey Carpet and Interiors,
Thanks for your hardwork and delivery of services in installing my Bruce Springdell Hardwood flooring. I really enjoy my new hardwood floors and withought reservation will refer your services to anyone in need. Your staff was very professional, courtous and friendly, from the moment I walked into the store to seek service until my departure. You were able to beat all of the competion: Lowe's and AAAA Flooring. After receiving quotes from all 3 vendors. I considered your company because of the professional look of the store, the friendliness in which you handled the business and your eagerness to assist. Ultimately, the defining moment was when you told me something about the process, that the other vendors did not. You advised me that after the carpet is cut and the flooring is installed, the carpeting area has to be stretched and tacked down. I appreciate your willingness to go over and beyond, to knock out the competition and to deliver an excellent service.